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2308 McDonald Avenue Brooklyn, NY
Mon - Fri: 8:30am - 5:30pm

CASE SHIPMENT GUIDELINES

For healthcare professionals and labs needing to send a case to our Brooklyn facility, kindly adhere to the instructions below to ensure timely and intact delivery. While round-trip shipping is complimentary, for expedited processing, opting for Radiant’s digital impressions is recommended. Customers seeking local pickups in New York and New Jersey can contact our office at (877) 335-5221 to arrange their deliveries.

Step One. Fill out and print prescription

Choose from one of the following Rx forms and verify that all required boxes have been checked and information provided.

Step Two. Pack one or multiple cases

Please follow the below packing instructions to ensure that your cases arrive safely and timely:

  1. Put each case in an individual plastic bag and include the appropriate Rx form in the bag.
  2. Place foam or other soft substance around impressions to prevent breakage during transit.
  3. Send multiple cases in one box.
  4. Secure box with tape and attach the shipping label from STEP 2.
Radiant Dental can rush your case by calling (718) 375-5999.

Turnaround Times

  • Traditional Restorations: 5 to 6 business days
  • Full Cast Crowns: 5 business days
  • Temporaries: 6 to 7 business days
  • Implants or Special Cases: please call us for schedule
  • Does not include shipping time or weekends.

Step Three. Schedule Pickup and Delivery

Use the following form below to determine which pick-up and delivery service best suits your practice.

We want to ensure your case gets to our lab securely without hassle on your end. We have local delivery drivers and mid-range couriers for clinicians located close to our Brooklyn-based dental lab. We also utilize UPS for all cases coming from practices outside of our local or mid-range area. Use the ZIP Code tool below to determine which pick-up and delivery service best suits your practice.

For rush cases, please contact our lab at (877) 335-5221 to arrange expedited service.